She said, “When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.… You don’t get defensive. You don’t scream. You are trying to understand and listen because at your basic core you are saying, ‘Maybe they are saying something to me that I’m not hearing.
This simple technique of considering the opposite has been shown, across multiple studies, to reduce many otherwise thorny cognitive biases.
That’s why we are advocating so strongly in this book for the use of a process, something that becomes habitual.
Decisive: How to Make Better Choices in Life and Work