1. You encounter a choice. But narrow framing makes you miss options. So Widen Your Options
How can you expand your set of choices? We’ll study the habits of people who are expert at uncovering new options, including a college-selection adviser, some executives whose businesses survived (and even thrived) during global recessions, and a boutique firm that has named some of the world’s top brands, including BlackBerry and Pentium.
2. You analyze your options. But the confirmation bias leads you to gather self-serving info. So Reality-Test Your Assumptions. How can you get outside your head and collect information that you can trust? We’ll learn how to ask craftier questions, how to turn a contentious meeting into a productive one in 30 seconds, and what kind of expert advice should make you suspicious.
3. You make a choice. But short-term emotion will often tempt you to make the wrong one. So Attain Distance Before Deciding. How can you overcome short-term emotion and conflicted feelings to make the best choice? We’ll discover how to triumph over manipulative car salesmen, why losing $50 is more painful than gaining $50 is pleasurable, and what simple question often makes agonizing decisions perfectly easy.
4. Then you live with it. But you’ll often be overconfident about how the future will unfold. So Prepare to Be Wrong. How can we plan for an uncertain future so that we give our decisions the best chance to succeed? We’ll show you how one woman scored a raise by mentally simulating the negotiation in advance, how you can rein in your spouse’s crazy business idea, and why it can be smart to warn new employees about how lousy their jobs will be.
Decisive: How to Make Better Choices in Life and Work by Chip Heath, Dan Heath