Never Eat Alone: And Other Secrets to Success, One Relationship at a Time by Keith Ferrazzi, Tahl Raz
When you get your first users for your product, readers for your blog, treat them well, because these wonderful people will make or break your product. Somewhere in this first hundred, there will be only a handful of people who are actually going to drive your product, and you cannot afford to alienate any of them. Yoiu need to take care of them, learn from them.
Who knows which user will be the one that drives your website, the one who catapults you into a business that gets 35 million unique visitors a month?
If someone is going to take the time to write you one week after you’ve launched something, then you had better respond to them as quickly as possible, because that’s a potential power user, someone who saw something in your website and cared enough to write an email to some random person they’ve never met and tell them how they think your website could be better.
You need to treat these people like gold, because that is exactly what they are. And you need to make sure they know it, too.