Change the way you think about, deal with, and speak to your clients. Greet them on the phone and in person with the same joy, sincerity, and enthusiasm that you’d show any other valued friend. Respect the importance of their time, their sense of security, and their comfort. Don’t make them wait too long on hold or in your waiting room or at their home. Provide for their comfort. That may mean coffee and beverages and a comfortable, clean setting complete with fresh, interesting reading material. It may mean a pleasing shopping environment and enough help on hand for a client to get the most out of their buying experience with you.
A successful business starts not with just a great idea or product. Rather, it starts with the desire to provide a solution to another’s problem. In doing so you enrich your own life and the lives of those around you, your family and employees or employers, by enriching the lives of your clients. You need to understand that you have a higher purpose for being in business than simply making money. Your purpose must be understanding what you can do to help solve the problems of others, help maximize the options, and finding ways to do it. And unless you understand that higher purpose, you can’t begin to take advantage of your potential.
You must first identify what your client really needs, even if your client doesn’t recognize what it is he or she needs. The client may think that a particular item is what he or she is searching for, but if you probe a bit you might see that an entirely different solution will solve your client’s problem, maybe even a less expensive solution. Now you have become more than a salesperson. You’ve become an adviser. You’ve begun the process of winning trust and, ultimately, additional business from your client.
Getting Everything You Can Out of All You've Got: 21 Ways You Can Out-Think, Out-Perform, and Out-Earn the Competition by Jay Abraham